Last updated: April 12, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and related services offered by Heyseed (“Heyseed,” “we,” “us,” or “our”) at www.heyseed.shop and associated domains (collectively, the “Service”). By accessing or using the Service, you agree to these Terms.

1. The Service

Heyseed operates a business-to-business (“B2B”) wholesale marketplace that connects independent product brands (“Brands”) with retail buyers (“Retailers”). The Service may include web portals, administrative tools, APIs, checkout flows, messaging features, notifications, and related functionality we make available from time to time.

Heyseed is a platform. Except where we expressly state otherwise, we do not manufacture, import, warehouse, or take title to products listed by Brands. Brands are independent sellers; Retailers purchase from or through arrangements facilitated on the Service as described at checkout and in order records.

2. Eligibility

The Service is intended for businesses and adult users acting in a business capacity. By using the Service, you represent that you have authority to bind the business you represent. If you access the Service from outside the United States, you are responsible for compliance with local laws where you operate.

3. Accounts and roles

You may need an account to use certain features. You agree to provide accurate, current information and to keep credentials secure. Accounts may be associated with roles such as Retailer users, Brand owners, Brand team members, and platform administrators. You are responsible for activity under your account, including actions by people you authorize.

We may suspend or terminate accounts, remove content, or restrict access where we reasonably believe it is necessary to protect the Service, users, or comply with law—including for fraud, abuse, security risk, non-payment, or violation of these Terms.

4. Applications and onboarding

Access to the Service may require an application (for example, Brand or Retailer applications). Submission of an application does not guarantee approval. We may approve, deny, or revoke access in our discretion, subject to any additional terms presented at onboarding.

5. Brand sellers

If you list products, operate a Brand storefront, or otherwise sell through the Service as a Brand, the following applies in addition to the rest of these Terms:

  • You are responsible for the accuracy of listings, pricing, inventory, images, descriptions, shipping timelines, and any policies you publish (including returns and defects).
  • You are responsible for lawful products, labeling, licensing, and regulatory compliance for your goods and your operations.
  • You grant Heyseed a non-exclusive license to host, display, reproduce, and distribute your content on the Service as needed to operate the marketplace (including marketing the platform in reasonable ways).
  • You will fulfill orders in good faith and communicate professionally with Retailers through channels we provide.
  • If you use payout or connected-account features (for example, Stripe Connect), you agree to complete required onboarding and maintain accurate banking and tax information.

6. Retailers

If you purchase through the Service as a Retailer, you agree to pay amounts shown at checkout (including applicable taxes and fees shown there), maintain accurate shipping and billing information, and comply with Brand policies that apply to your orders. You understand that product fulfillment, warranties, and returns are primarily between you and the Brand unless we state otherwise on the Service.

7. Marketplace conduct

You will not misuse the Service. Without limitation, you agree not to: (a) circumvent fees or payment flows we require for transactions initiated on the Service; (b) harass, defraud, or impersonate others; (c) scrape or overload the Service in a way that harms stability; (d) upload malware or attempt unauthorized access; (e) use the Service to sell prohibited goods or engage in illegal activity; or (f) reverse engineer the Service except where prohibited by law.

Messaging and similar features are provided for legitimate order-related communication. We may monitor or restrict communications where needed for safety, support, or legal compliance.

8. Orders, shipping, returns, and disputes

When a Retailer places an order, contract formation, fulfillment obligations, and remedies for product issues are primarily between the Retailer and the Brand, except where the Service expressly states a different allocation of responsibility. Brands are responsible for shipping and for their published policies. Heyseed may provide tools to track orders, payments, and communications, but we are not obligated to mediate every dispute.

If Heyseed offers invoice-style, deferred, or “net terms” payment options to a specific Retailer account, additional terms may apply at the time that feature is enabled, and you agree to pay amounts when due.

9. Fees

Heyseed may charge a platform fee for facilitated sales. Unless a different rate is clearly stated on the Service for your transaction, Heyseed’s standard marketplace commission is 8% of the applicable order merchandise subtotal (calculated before tax and shipping, unless we specify otherwise in the checkout or seller reporting experience).

Payment processing is provided by third-party processors (currently Stripe). Processor fees are separate from Heyseed’s platform commission unless we expressly include them in a stated price.

10. Payments and Stripe

Payments may be processed via Stripe Checkout and related Stripe products. Card and bank payment details are collected and stored by Stripe according to Stripe’s terms and privacy policy. By paying through the Service, you agree to Stripe’s agreements to the extent they apply to you, available at stripe.com/legal.

Where available, saved payment methods are stored and managed by Stripe as a payment processor; Heyseed may maintain limited records (such as brand, last4, expiration, and default flags) to operate checkout and your account features.

11. Intellectual property

Heyseed and its licensors own the Service, including software, branding, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose.

You retain ownership of your content. You represent you have the rights needed to provide your content and that your content does not infringe third-party rights.

12. Disclaimers

Summary

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYSEED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYSEED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYSEED’S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO HEYSEED IN PLATFORM FEES FOR THE TRANSACTION(S) GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

14. Indemnity

You will defend, indemnify, and hold harmless Heyseed and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your content, products, or services; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) disputes between you and other users, except to the extent caused by Heyseed’s willful misconduct.

15. Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service with or without notice where permitted by law. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations, indemnity, and governing law) survive termination.

16. Changes to these Terms

We may modify these Terms by posting an updated version on this page and updating the “Last updated” date. If a change is material, we may provide additional notice (for example, by email or an in-product message) where appropriate. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Governing law; venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction for any dispute arising out of or relating to these Terms or the Service, subject to any non-waivable rights you may have under applicable law.

18. Miscellaneous

These Terms constitute the entire agreement between you and Heyseed regarding the Service and supersede any prior agreements on the same subject. If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms? Contact us

Privacy Policy